Privacy Policy

Last Updated: Thursday 31st July 2025

At Home Feel, your privacy is important to us. This Privacy Notice explains how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

1. Who We Are

Home Feel is a residential hospitality company offering long-term property leasing and short- to mid-term accommodation to guests. We may collect and use personal data from property owners, tenants, guests, investors, and website visitors.

2. What Information We Collect

We may collect the following types of personal information:

Full name
Email address
Contact number
Property address (if applicable)
Guest or client booking history
ID verification (for guests and licensing purposes)
Marketing preferences
Any additional information you voluntarily provide

3. How We Use Your Information

We use your personal data to:

Respond to inquiries and manage communication
Enter into and manage tenancy or lease agreements
Verify identity where required
Provide accommodation and related services
Improve our website and services
Send relevant updates, offers, or marketing communications (with your consent)

4. Marketing Communications

With your consent, we may use your name and email address to send you:

Company news or updates
Property offers or availability
Special promotions
Investor updates or partnership opportunities

You can opt out of marketing emails at any time by clicking the unsubscribe link in any communication or by contacting us at hello@homefeel.co.uk.

5. Legal Basis for Processing

We only process your personal data where we have a lawful basis to do so, such as:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests (e.g. improving services, protecting property)

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, and marketing obligations. Marketing contact information may be retained until you opt out.

7. Sharing Your Data

We do not sell your personal data.
We may share data with third parties only in these limited circumstances:

To service providers (e.g. secure email platforms, ID verification services)
To comply with legal obligations
With your explicit consent

8. Your Rights

Under UK GDPR, you have rights including:

The right to access your data
The right to correct inaccuracies
The right to have your data deleted
The right to object to marketing
The right to withdraw consent

To exercise your rights, contact us at hello@homefeel.co.uk.

9. Data Security

We use appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. This includes encrypted storage, secure access control, and restricted data handling policies.

10. Contact Us

If you have questions about this Privacy Notice or how we handle your data, please contact:

Home Feel
Email: hello@homefeel.co.uk
Website: www.homefeel.co.uk